Quantum LEAP '24

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Online registration guide for insurance

When a customer runs into friction during online registration, the likelihood that they won’t finish registering is high. The Online registration guide shows trends in the online registration flow, which steps customers complete, as well as where and why customers are dropping in order to help quickly identify any problems impacting customers.

Key business questions answered:

  • Are customers able to create accounts online? 
  • Where are they getting stuck in the process? 
  • What areas of the process could we optimize?

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