Account summary & details guide for consumer banking
As one of the most trafficked pages, it’s critical that issues with account summary and details pages are identified and fixed as quickly as possible. This guide helps you analyze the page to discover engagement time trends, errors in the customer experience, interactions with the dashboard, and page performance issues.
Key business questions answered:
- How are customer interacting with the account summary experience?
- Are customers experiencing friction while navigating the account summary view?
- How does engagement with the account summary experience vary by platform?