Never lose site of your customer.

Quantum Metric gives you the empathy and experience data you need to put people at the heart of your products.

Customer experience team use data to prioritize digital tasks
A data and analytics manager uses digital customer experience dashboards
Digital customer behavior chart
Session replay of customer behavior on banking website
Understand customer behavior.
Sunburst journey diagram
Customer experience opportunities diagram showing available revenue
Prioritize with confidence.
Chart of API 500 error frequency on a web checkout page
Save time with automation.

Quantum Metric gives you the empathy and experience data you need to put people at the heart of your products.

Emirates
Crate & Barrel
Western Union
3M
Dish
Lenovo

Trade abstract analytics for actual answers.

Find and resolve.

Discover and optimize.

Machine learning helps you automate the identification of technical issues and confusing user experiences in real time.

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Empathize with your customer and easily resolve issues with detailed session replay.

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Session replay viewer shows customer interactions with a retail website

Powerful UX analysis that is easy to use and draw insights from, even if you are just browsing your site.

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Marry qualitative and quantitative data in one platform so teams can make data-backed design decisions.

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Our customer’s success is our success.

Danny Ryder
“Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact.”
Danny Ryder, Chief Digital Officer Watch the video

Checkout errors.

Time spent identifying issues.

Dylan Jacques
“One of the challenges with traditional analytics is that you have to prescribe what you want to measure. Often it's what you are not looking at that is what holds you back. That is where Quantum Metric’s machine learning has been a big game changer for us.”
Dylan Jacques, Technology Director Watch the video
57%

Increase in conversions.

17%

Improvement in page speed.

Michael Petermann
“Quantum Metric’s platform has given me the ability to quantify friction on the fly. In the past, this would have taken hours or longer.”
Michael Petermann, Managing Director

Organizational agility.

Hours spent on impact analysis.

Steven Teo
“Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.”
Steven Teo, Head of Innovations and Digital Controls Read the story
50%

Reduction in time to identify issues.

Time spent manually tagging.

One focus wins customers.

Founded on the collective advantage of speed, collaboration, and customer-centricity, the Continuous Product Design (CPD) methodology constantly assesses the value of product opportunities so you stop wasting time on the wrong ones and start prioritizing the right ones.

Learn more about CPD

Trusted by enterprises. Loved by people.

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4.7/5

4.7/5

4.6/5

98%

customer retention rate.

29%

of global web traffic.

People are at the heart of everything we do.

Just as with our product, people are the heartbeat of our organization. We’re entrepreneurs and experts, thought leaders and provokers. We’re mentors, makers, movers, shakers and teammates. But most importantly of all, we’re human.

Meet the team

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