Use Case Library
We’ve captured some of our favorite ways Quantum Metric customers use our platform.
Major retailer uses Quantum Metric alerts to monitor broken paths during replatforming initiative
When you think about the sheer amount of pages and flows that a major retailer has to account for at any given time, it can be daunting. Add a replatforming initiative into the mix and…
Major retailer uses Quantum Metric alerts to monitor broken paths during replatforming initiative
When you think about the sheer amount of pages and flows that a major retailer has to account for at any given time, it can be daunting. Add a replatforming initiative into the mix and…
A product manager at a top five telecom company used Quantum Metric’s Page Analytics to surface an experimentation hypothesis
This PM is always monitoring key pages in the phone buying funnel. The PM used the Page Analytics feature to surface a valuable micro-conversion. The filter bar (used to select particular phone brands etc) was…
A product manager at a top five telecom company used Quantum Metric’s Page Analytics to surface an experimentation hypothesis
This PM is always monitoring key pages in the phone buying funnel. The PM used the Page Analytics feature to surface a valuable micro-conversion. The filter bar (used to select particular phone brands etc) was…
Major government agency quickly course corrects after redesign, leading to a 21% increase in funnel entrances
After a redesign, the UX team at a federal government agency analyzed real-time journey data using a Quantum Metric dashboard. The team found that the redesign had resulted in far fewer users entering its “fill…
Major government agency quickly course corrects after redesign, leading to a 21% increase in funnel entrances
After a redesign, the UX team at a federal government agency analyzed real-time journey data using a Quantum Metric dashboard. The team found that the redesign had resulted in far fewer users entering its “fill…
Major sporting goods retailer is alerted to $7 million annual opportunity immediately after production launch of a new commerce platform
Replatforming isn’t easy and there will always be problems. To minimize the impact of these problems, teams use Quantum Metric for real-time alerting, prioritization, and issue remediation. This retailer had a dashboard specifically to monitor…
Major sporting goods retailer is alerted to $7 million annual opportunity immediately after production launch of a new commerce platform
Replatforming isn’t easy and there will always be problems. To minimize the impact of these problems, teams use Quantum Metric for real-time alerting, prioritization, and issue remediation. This retailer had a dashboard specifically to monitor…
Mobile product manager drastically reduces his escalation workflow
A mobile product manager at a national grocery chain reduced the time spent on escalations from days to minutes. Previous to Quantum Metric, this mobile product manager would frequently field escalations. With the recent pandemic,…
Mobile product manager drastically reduces his escalation workflow
A mobile product manager at a national grocery chain reduced the time spent on escalations from days to minutes. Previous to Quantum Metric, this mobile product manager would frequently field escalations. With the recent pandemic,…
Beauty supplier quickly finds “value leaks” on its mobile app and increases CVR
A national US beauty supply chain store uses Quantum Metric on its native mobile app to find “value leaks” and increase CVR.
Beauty supplier quickly finds “value leaks” on its mobile app and increases CVR
A national US beauty supply chain store uses Quantum Metric on its native mobile app to find “value leaks” and increase CVR.
Airline identifies UX friction on CSA boarding mobile app within minutes vs. hours
A US airline’s mobile team uses Quantum Metric on their employee Boarding Agent app, which is used by customer service agents (CSAs) to check in and board 50M guests a year.
Airline identifies UX friction on CSA boarding mobile app within minutes vs. hours
A US airline’s mobile team uses Quantum Metric on their employee Boarding Agent app, which is used by customer service agents (CSAs) to check in and board 50M guests a year.
Proactively detect and prevent e-commerce fraud
A fraud team uses Quantum Metric to automatically detect suspicious user behavior, such as repeated cut and paste behavior of credit card numbers.
Proactively detect and prevent e-commerce fraud
A fraud team uses Quantum Metric to automatically detect suspicious user behavior, such as repeated cut and paste behavior of credit card numbers.
Optimize True Fit to reduce frustration and returns
A U.S. retailer uses Quantum Metric to reduce returns and increase customer satisfaction by steering customers to use True Fit, which helps customers select their correct size.
Optimize True Fit to reduce frustration and returns
A U.S. retailer uses Quantum Metric to reduce returns and increase customer satisfaction by steering customers to use True Fit, which helps customers select their correct size.
Rescue customers upon payment rejection
An apparel retailer uses Quantum Metric and Monetate to rescue customers when their payment method is rejected by a third-party payment processor.
Rescue customers upon payment rejection
An apparel retailer uses Quantum Metric and Monetate to rescue customers when their payment method is rejected by a third-party payment processor.
Reclaim millions in fraud losses through detection of suspicious cut-and-paste activity
A money transfer company used Quantum Metric to automatically detect fraudulent user behavior, saving up to $5M over a three-year period.
Reclaim millions in fraud losses through detection of suspicious cut-and-paste activity
A money transfer company used Quantum Metric to automatically detect fraudulent user behavior, saving up to $5M over a three-year period.
Identify API anomaly that caused a site-wide crash
Immediately following a release, customers for a money transfer company experienced a widespread Service Not Available error right in the middle of their transactions.
Identify API anomaly that caused a site-wide crash
Immediately following a release, customers for a money transfer company experienced a widespread Service Not Available error right in the middle of their transactions.
Include replays in automated test scripts for faster resolution
The QA team at a health and wellness retailer proactively finds bugs in production by including Quantum Metric in its daily automated test scripts.
Include replays in automated test scripts for faster resolution
The QA team at a health and wellness retailer proactively finds bugs in production by including Quantum Metric in its daily automated test scripts.
Quickly size the impact of survey complaints
After rolling out a new product called Trips, Alaska Airlines identified a usability issue that impacted its highest-value customers.
Quickly size the impact of survey complaints
After rolling out a new product called Trips, Alaska Airlines identified a usability issue that impacted its highest-value customers.
Decrypting secure data to support customers
A financial services company received numerous customer complaints on its acquisition flow, specifically on the phone verification step.
Decrypting secure data to support customers
A financial services company received numerous customer complaints on its acquisition flow, specifically on the phone verification step.
Rescue high-value customers at the moment of friction
A consumer electronics retailer is using Quantum Metric to recover up to $30M in potential lost sales when customers experience friction on its checkout page.
Rescue high-value customers at the moment of friction
A consumer electronics retailer is using Quantum Metric to recover up to $30M in potential lost sales when customers experience friction on its checkout page.
Empower phone agents to reduce call time
Alaska Airlines uses Quantum Metric to dramatically cut down average handle times and MTTI/MTTR, while gaining internal buy-in for design and functionality changes.
Empower phone agents to reduce call time
Alaska Airlines uses Quantum Metric to dramatically cut down average handle times and MTTI/MTTR, while gaining internal buy-in for design and functionality changes.
Streamline product design across web, mobile, even 10 foot apps
Quantum Metric empowers this cable company to understand product utilization on every platform from web, mobile, and even 10 ft apps like Roku.
Streamline product design across web, mobile, even 10 foot apps
Quantum Metric empowers this cable company to understand product utilization on every platform from web, mobile, and even 10 ft apps like Roku.
Watch live user interactions after every release
Mizuno’s UX team watches live user interactions after every major release.
Watch live user interactions after every release
Mizuno’s UX team watches live user interactions after every major release.
Identify the a/b variant with higher click-through rate
The UX team at a global shoe retailer uncovered a significant redesign opportunity after finding that customers were 93.8% less likely to click on one page element over another.
Identify the a/b variant with higher click-through rate
The UX team at a global shoe retailer uncovered a significant redesign opportunity after finding that customers were 93.8% less likely to click on one page element over another.
Quickly identify a 3rd-party payment issue
An auto parts replacement retailer identified a PayPal-related issue within minutes after hours, sparing the team late night rounds of phone calls.
Quickly identify a 3rd-party payment issue
An auto parts replacement retailer identified a PayPal-related issue within minutes after hours, sparing the team late night rounds of phone calls.
Keep teams focused on mission-critical issues during Black Friday
During Black Friday, a sports apparel retailer used Quantum Metric to help its team decide which issues to escalate and which could wait until after the peak season.
Keep teams focused on mission-critical issues during Black Friday
During Black Friday, a sports apparel retailer used Quantum Metric to help its team decide which issues to escalate and which could wait until after the peak season.
Identifying sudden drops in checkout success
Within three hours of noticing a sudden drop in checkout conversion rate, the digital team at a retail chain identified and fixed an issue that caused $300K in abandoned cart value or $15M in annual…
Increase conversion with insight into null search results
A health and wellness retailer saw an increase in two-digit percentage points for certain segments after gaining new visibility into its null search results.
Increase conversion with insight into null search results
A health and wellness retailer saw an increase in two-digit percentage points for certain segments after gaining new visibility into its null search results.
Identify revenue opportunity from coupon errors
A major retailer used Quantum Metric to grow conversions by 40% in a previously untapped segment, resulting in $2M revenue growth over just two months.
Identify revenue opportunity from coupon errors
A major retailer used Quantum Metric to grow conversions by 40% in a previously untapped segment, resulting in $2M revenue growth over just two months.
Evaluate promo-code performance and friction
Within days of deploying Quantum Metric, the largest Canadian retailer saw that 3.2K sessions encountered a “Promo Code Error” and 2K had abandoned their carts as a result. This was equivalent to 5.1% of all…
Evaluate promo-code performance and friction
Within days of deploying Quantum Metric, the largest Canadian retailer saw that 3.2K sessions encountered a “Promo Code Error” and 2K had abandoned their carts as a result. This was equivalent to 5.1% of all…
Make the business case for critical fixes on the checkout page
After an IT security update, a global shoe retailer used Quantum Metric to identify an error that cost the business $4,500 a day or 4.5% of daily online sales.
Make the business case for critical fixes on the checkout page
After an IT security update, a global shoe retailer used Quantum Metric to identify an error that cost the business $4,500 a day or 4.5% of daily online sales.
Quickly identify and prioritize cause of conversion drop after a product release
After a code release, JCPenney fast-tracked a fix with IT that saved the company $25K in daily losses or 12% of its annual revenue.
Quickly identify and prioritize cause of conversion drop after a product release
After a code release, JCPenney fast-tracked a fix with IT that saved the company $25K in daily losses or 12% of its annual revenue.
Reduce mean time to identify and resolve e-commerce issues
A Fortune 500 auto replacement parts retailer, has seen its Mean Time To Identify (MTTI) go “from potentially never to hours.” The retailer has 50 active users across product, UI/UX, IT Dev, QA, and Analytics…
Reduce mean time to identify and resolve e-commerce issues
A Fortune 500 auto replacement parts retailer, has seen its Mean Time To Identify (MTTI) go “from potentially never to hours.” The retailer has 50 active users across product, UI/UX, IT Dev, QA, and Analytics…
