27 posts found
Sort by:
Quick Peek >
Reduce MTTI/MTTR

Mobile product manager drastically reduces his escalation workflow

A mobile product manager at a national grocery chain reduced the time spent on escalations from days to minutes. Previous to Quantum Metric, this mobile product manager would frequently field escalations. With the recent pandemic,…

Read More Mobile
Use Case Reduce MTTI/MTTR
Team Mobile
Industry Grocery
Reduce MTTI/MTTR

Mobile product manager drastically reduces his escalation workflow

A mobile product manager at a national grocery chain reduced the time spent on escalations from days to minutes. Previous to Quantum Metric, this mobile product manager would frequently field escalations. With the recent pandemic,…

Read More Mobile
Quick Peek >
Conversion optimization

Beauty supplier quickly finds “value leaks” on its mobile app and increases CVR

A national US beauty supply chain store uses Quantum Metric on its native mobile app to find “value leaks” and increase CVR.

Read More E-commerce
Use Case Conversion optimization
Team E-commerce
Industry Retail
Conversion optimization

Beauty supplier quickly finds “value leaks” on its mobile app and increases CVR

A national US beauty supply chain store uses Quantum Metric on its native mobile app to find “value leaks” and increase CVR.

Read More E-commerce
Quick Peek >
Internal employee apps

Airline identifies UX friction on CSA boarding mobile app within minutes vs. hours

A US airline’s mobile team uses Quantum Metric on their employee Boarding Agent app, which is used by customer service agents (CSAs) to check in and board 50M guests a year.

Read More Customer Service
Use Case Internal employee apps
Team Customer Service
Industry Travel and hospitality
Internal employee apps

Airline identifies UX friction on CSA boarding mobile app within minutes vs. hours

A US airline’s mobile team uses Quantum Metric on their employee Boarding Agent app, which is used by customer service agents (CSAs) to check in and board 50M guests a year.

Read More Customer Service
Quick Peek >
Fraud Detection

Proactively detect and prevent e-commerce fraud

A fraud team uses Quantum Metric to automatically detect suspicious user behavior, such as repeated cut and paste behavior of credit card numbers.

Read More Fraud
Use Case Fraud Detection
Team Fraud
Industry Travel and hospitality
Fraud Detection

Proactively detect and prevent e-commerce fraud

A fraud team uses Quantum Metric to automatically detect suspicious user behavior, such as repeated cut and paste behavior of credit card numbers.

Read More Fraud
Quick Peek >
Conversion optimization

Optimize True Fit to reduce frustration and returns

A U.S. retailer uses Quantum Metric to reduce returns and increase customer satisfaction by steering customers to use True Fit, which helps customers select their correct size.

Read More E-commerce
Use Case Conversion optimization
Team E-commerce
Industry Retail
Conversion optimization

Optimize True Fit to reduce frustration and returns

A U.S. retailer uses Quantum Metric to reduce returns and increase customer satisfaction by steering customers to use True Fit, which helps customers select their correct size.

Read More E-commerce
Quick Peek >
Conversion optimization

Rescue customers upon payment rejection

An apparel retailer uses Quantum Metric and Monetate to rescue customers when their payment method is rejected by a third-party payment processor.

Read More Analytics
Use Case Conversion optimization
Team Analytics
Industry Retail
Conversion optimization

Rescue customers upon payment rejection

An apparel retailer uses Quantum Metric and Monetate to rescue customers when their payment method is rejected by a third-party payment processor.

Read More Analytics
Quick Peek >
Call center reduction

Detect conversion-blocking issues on native app

The mobile app team at a top-five national insurer searched for 18 months to find a partner who could give them better visibility into native apps. With Quantum Metric, the team suddenly gained new insight…

Read More Analytics
Use Case Call center reduction
Team Analytics
Industry Financial services
Call center reduction

Detect conversion-blocking issues on native app

The mobile app team at a top-five national insurer searched for 18 months to find a partner who could give them better visibility into native apps. With Quantum Metric, the team suddenly gained new insight…

Read More Analytics
Quick Peek >
Fraud Detection

Reclaim millions in fraud losses through detection of suspicious cut-and-paste activity

A money transfer company used Quantum Metric to automatically detect fraudulent user behavior, saving up to $5M over a three-year period.

Read More Fraud
Use Case Fraud Detection
Team Fraud
Industry Financial services
Fraud Detection

Reclaim millions in fraud losses through detection of suspicious cut-and-paste activity

A money transfer company used Quantum Metric to automatically detect fraudulent user behavior, saving up to $5M over a three-year period.

Read More Fraud
Quick Peek >
Conversion optimization

Identify API anomaly that caused a site-wide crash

Immediately following a release, customers for a money transfer company experienced a widespread Service Not Available error right in the middle of their transactions.

Read More IT ops
Use Case Conversion optimization
Team IT ops
Industry Financial services
Conversion optimization

Identify API anomaly that caused a site-wide crash

Immediately following a release, customers for a money transfer company experienced a widespread Service Not Available error right in the middle of their transactions.

Read More IT ops
Quick Peek >
MTTI/MTTR

Include replays in automated test scripts for faster resolution

The QA team at a health and wellness retailer proactively finds bugs in production by including Quantum Metric in its daily automated test scripts.

Read More Engineering
Use Case MTTI/MTTR
Team Engineering
Industry Retail
MTTI/MTTR

Include replays in automated test scripts for faster resolution

The QA team at a health and wellness retailer proactively finds bugs in production by including Quantum Metric in its daily automated test scripts.

Read More Engineering
Quick Peek >
Prioritization

Quickly size the impact of survey complaints

After rolling out a new product called Trips, Alaska Airlines identified a usability issue that impacted its highest-value customers.

Read More Customer Service
Use Case Prioritization
Team Customer Service
Industry Travel and hospitality
Prioritization

Quickly size the impact of survey complaints

After rolling out a new product called Trips, Alaska Airlines identified a usability issue that impacted its highest-value customers.

Read More Customer Service
Quick Peek >
Call center reduction

Decrypting secure data to support customers

A financial services company received numerous customer complaints on its acquisition flow, specifically on the phone verification step.

Read More Customer Service
Use Case Call center reduction
Team Customer Service
Industry Financial services
Call center reduction

Decrypting secure data to support customers

A financial services company received numerous customer complaints on its acquisition flow, specifically on the phone verification step.

Read More Customer Service
Quick Peek >
Conversion optimization

Rescue high-value customers at the moment of friction

A consumer electronics retailer is using Quantum Metric to recover up to $30M in potential lost sales when customers experience friction on its checkout page.

Read More Analytics
Use Case Conversion optimization
Team Analytics
Industry Retail
Conversion optimization

Rescue high-value customers at the moment of friction

A consumer electronics retailer is using Quantum Metric to recover up to $30M in potential lost sales when customers experience friction on its checkout page.

Read More Analytics
Quick Peek >
Call center reduction

Empower phone agents to reduce call time

Alaska Airlines uses Quantum Metric to dramatically cut down average handle times and MTTI/MTTR, while gaining internal buy-in for design and functionality changes.

Read More Customer Service
Use Case Call center reduction
Team Customer Service
Industry Travel and hospitality
Call center reduction

Empower phone agents to reduce call time

Alaska Airlines uses Quantum Metric to dramatically cut down average handle times and MTTI/MTTR, while gaining internal buy-in for design and functionality changes.

Read More Customer Service
Quick Peek >
UX improvement

Streamline product design across web, mobile, even 10 foot apps

Quantum Metric empowers this cable company to understand product utilization on every platform from web, mobile, and even 10 ft apps like Roku.

Read More Mobile
Use Case UX improvement
Team Mobile
Industry Telecom
UX improvement

Streamline product design across web, mobile, even 10 foot apps

Quantum Metric empowers this cable company to understand product utilization on every platform from web, mobile, and even 10 ft apps like Roku.

Read More Mobile
Quick Peek >
Real-time monitoring

Watch live user interactions after every release

Mizuno’s UX team watches live user interactions after every major release.

Use Case Real-time monitoring
Team UX
Industry Retail
Real-time monitoring

Watch live user interactions after every release

Mizuno’s UX team watches live user interactions after every major release.

Quick Peek >
UX improvement

Identify the a/b variant with higher click-through rate

The UX team at a global shoe retailer uncovered a significant redesign opportunity after finding that customers were 93.8% less likely to click on one page element over another.

Read More E-commerce
Use Case UX improvement
Team E-commerce
Industry Retail
UX improvement

Identify the a/b variant with higher click-through rate

The UX team at a global shoe retailer uncovered a significant redesign opportunity after finding that customers were 93.8% less likely to click on one page element over another.

Read More E-commerce
Quick Peek >
Conversion optimization

Uncover usability issues that impede conversion

The digital team at Carhartt has saved days if not weeks or more in identifying conversion-blocking usability issues on its site.

Read More E-commerce
Use Case Conversion optimization
Team E-commerce
Industry Retail
Conversion optimization

Uncover usability issues that impede conversion

The digital team at Carhartt has saved days if not weeks or more in identifying conversion-blocking usability issues on its site.

Read More E-commerce
Quick Peek >
Prioritization

Quickly identify a 3rd-party payment issue

An auto parts replacement retailer identified a PayPal-related issue within minutes after hours, sparing the team late night rounds of phone calls.

Read More Analytics
Use Case Prioritization
Team Analytics
Industry Retail
Prioritization

Quickly identify a 3rd-party payment issue

An auto parts replacement retailer identified a PayPal-related issue within minutes after hours, sparing the team late night rounds of phone calls.

Read More Analytics
Quick Peek >
Prioritization

Keep teams focused on mission-critical issues during Black Friday

During Black Friday, a sports apparel retailer used Quantum Metric to help its team decide which issues to escalate and which could wait until after the peak season.

Read More Customer Service
Use Case Prioritization
Team Customer Service
Industry Retail
Prioritization

Keep teams focused on mission-critical issues during Black Friday

During Black Friday, a sports apparel retailer used Quantum Metric to help its team decide which issues to escalate and which could wait until after the peak season.

Read More Customer Service
Quick Peek >
Conversion optimization

Identifying sudden drops in checkout success

Within three hours of noticing a sudden drop in checkout conversion rate, the digital team at a retail chain identified and fixed an issue that caused $300K in abandoned cart value or $15M in annual…

Read More E-commerce
Use Case Conversion optimization
Team E-commerce
Industry Retail
Conversion optimization

Identifying sudden drops in checkout success

Within three hours of noticing a sudden drop in checkout conversion rate, the digital team at a retail chain identified and fixed an issue that caused $300K in abandoned cart value or $15M in annual…

Read More E-commerce
Use Case Conversion optimization
Team E-commerce
Industry Retail
Conversion optimization

Increase conversion with insight into null search results

A health and wellness retailer saw an increase in two-digit percentage points for certain segments after gaining new visibility into its null search results.

Read More E-commerce
Quick Peek >
Conversion optimization

Identify revenue opportunity from coupon errors

A major retailer used Quantum Metric to grow conversions by 40% in a previously untapped segment, resulting in $2M revenue growth over just two months. 

Read More Analytics
Use Case Conversion optimization
Team Analytics
Industry Retail
Conversion optimization

Identify revenue opportunity from coupon errors

A major retailer used Quantum Metric to grow conversions by 40% in a previously untapped segment, resulting in $2M revenue growth over just two months. 

Read More Analytics
Quick Peek >
Conversion optimization

Evaluate promo-code performance and friction

Within days of deploying Quantum Metric, the largest Canadian retailer saw that 3.2K sessions encountered a “Promo Code Error” and 2K had abandoned their carts as a result. This was equivalent to 5.1% of all…

Read More Analytics
Use Case Conversion optimization
Team Analytics
Industry Retail
Conversion optimization

Evaluate promo-code performance and friction

Within days of deploying Quantum Metric, the largest Canadian retailer saw that 3.2K sessions encountered a “Promo Code Error” and 2K had abandoned their carts as a result. This was equivalent to 5.1% of all…

Read More Analytics
Quick Peek >
Conversion optimization

Make the business case for critical fixes on the checkout page

After an IT security update, a global shoe retailer used Quantum Metric to identify an error that cost the business $4,500 a day or 4.5% of daily online sales.

Read More Analytics
Use Case Conversion optimization
Team Analytics
Industry Retail
Conversion optimization

Make the business case for critical fixes on the checkout page

After an IT security update, a global shoe retailer used Quantum Metric to identify an error that cost the business $4,500 a day or 4.5% of daily online sales.

Read More Analytics
Quick Peek >
Prioritization

Quickly identify and prioritize cause of conversion drop after a product release

After a code release, JCPenney fast-tracked a fix with IT that saved the company $25K in daily losses or 12% of its annual revenue.

Read More E-commerce
Use Case Prioritization
Team E-commerce
Industry Retail
Prioritization

Quickly identify and prioritize cause of conversion drop after a product release

After a code release, JCPenney fast-tracked a fix with IT that saved the company $25K in daily losses or 12% of its annual revenue.

Read More E-commerce
Quick Peek >
Reduce MTTI/MTTR

Reduce mean time to identify and resolve e-commerce issues

Advance Auto Parts, a Fortune 500 auto replacement parts retailer, has seen its Mean Time To Identify (MTTI) go “from potentially never to hours.” The retailer has 50 active users across product, UI/UX, IT Dev,…

Read More CX/VOC
Use Case Reduce MTTI/MTTR
Team CX/VOC
Industry Retail
Reduce MTTI/MTTR

Reduce mean time to identify and resolve e-commerce issues

Advance Auto Parts, a Fortune 500 auto replacement parts retailer, has seen its Mean Time To Identify (MTTI) go “from potentially never to hours.” The retailer has 50 active users across product, UI/UX, IT Dev,…

Read More CX/VOC

Interested in Learning More?

Watch a demo