Customer Stories
How BMO reimagined the commercial banking digital client experience.
Partnering with Quantum Metric, BMO built an award-winning approach to create greater empathy for how its customers were using the company’s commercial digital banking platform.
Explore customer stories.
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Travel & Hospitality
Radisson Hotel Group
Radisson Hotel Group enhanced employee and guest experiences leading to an annualized increase in revenue.
Retail
Tropical Smoothie Cafe
Using Quantum Metric, Tropical Smoothie Cafe transformed its mobile experience from white-labeled to completely personalized.
Retail
Chalhoub Group
With Quantum Metric, Chalhoub Group understands how customer journeys differ across its portfolio of brands.
Retail
Lululemon
Quantum Metric enabled the retailer to identify and diagnose critical checkout issues quickly and easily.
Financial Services
Top 10 Bank
Using Quantum Metric, the bank quantified and prioritized its product backlog to focus on what impacted the business most.
Retail
Shoe Brand
The brand partnered with Quantum Metric to improve visibility, diagnose issues, and understand the impact
Other
Extra Space Storage
How Quantum Metric uncovers problems, delivers context, and provides guidance during the full-replatform of Extra Space Storage’s digital offering.
Gaming
Gaming company
The international sports betting and gambling company uses Quantum Metric to refine registration, VoC strategy, and A/B testing for bet placement gains.
Retail
Vitacost
The online health retailer worked with Quantum Metric to rapidly expand the use of customer-centric insights across roles to build true organizational alignment.
Retail
Luxury Retailer
The brand worked with Quantum Metric to create site monitoring and reporting for their journeys.
Travel & Hospitality
Ferry Company
Instead of sinking, Quantum Metric helped the company proactively find and fix problems during the full replatform of its digital offering.
Other
The Telegraph
Within a week of deployment, Quantum Metric enabled Europe’s first daily web-based newspaper to diagnose and prioritize experience needs based on business impact.